Report Shipment Delivery Problem

Problem with a DHL Express shipment not arriving as scheduled? Our Customer Service representatives are here to help.

To track a shipment in transit, use our convenient online Tracking Service.

If your shipment has not arrived or not delivered on time, please report your shipment problem by providing the information below and submitting this form.

If you would like to speak to a DHL Express Customer Service agent, please call your local Customer Service department.

Your Details (All fields mandatory)

Name *

Max length 80 characters

Telephone Number *

Max length 30 characters

Shipment ID (10digit number) *

If you have several shipment ID, please input only 1-shipment ID here and input other shipment ID to Your request

Email address *

Max length 80 characters

Your Request *

Max length 2048 characters

If you have request such as delivery address change, pickup at DHL facility, Special delivery, switch import declaration invoice, please call Customer Service. Additional charge could occur for these requests

Please ensure that you will be either the shipper/receiver or freight payer for DHL, otherwise we may not be able to handle your request due to our compliance policy.