Contact: DHL Express

DHL Express welcomes your general inquiries, comments and suggestions.

If you have an inquiry about DHL Express products and services, please complete the form below. We will reply within one business day.
If you require assistance today, please contact via chat for appropriate self-service options.

For assistance on shipments in transit, please get in touch with DHL Express customer service.

Your Details

All fields marked with an asterisk (*) are mandatory.

Your Name *

Your E-Mail Address *

Retype E-Mail Address *

Your Postcode/Zip *

Your Account Number

Your Location *

Telephone Number *

(eg: +1 800 225 5345 for US)

Comment Details

Select a Comment Type *

Tracking Comment
Shipment ID

Technical Inquiry

Sales Inquiry

Customs Document, Waybill, Invoice Enquiry

Service Inquiry

Other

Site Comments

Comments *

Customer Service will take necessary action within our business hour. (Mon-Fri AM 8:00-PM 7:00, Sat AM 8:30-PM 2:00).

If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.

View Data Protection Statement

Should you wish to contact specific hotline numbers, kindly select the type of inquiry below to view the hotline information.

Customer Service Hotline for: Pickup or Delivery Request, Check Shipment Status or Proof of Delivery

Longer waiting time is expected during peak hours. We appreciate your patience while we connect you to DHL Customer Service, and apologize for any inconvenience caused.

Hours	Phone
Monday to Thursday: 8AM to 7PM Friday and Previous day of holidays: 8AM to 8PM Saturday : 8:30AM to 2PM Sunday and Holidays : Close	Free Dial: 0120-39-2580 This number can be dialed from mobile phones (including PHS). Overseas dial in East Japan (North of Shizuoka, Nagano, Niigata) : 81-3-3522-2500 West Japan (West of Aichi, Gifu, Toyama) : 81-6-6581-2580

Hours	Phone	Email
Monday to Friday: 7AM to 5:30PM Saturdays and Holidays: CLOSED	Concerning Billing: 03-5479-2330	jp-dhl-query@dhl.com

DHL operation during the Golden Week Holiday

Please be informed of our scheduled operations during the Golden Week holiday period.

	Pick-up Services	Delivery Services	Customer Service	ESS Technical Support
27 Apr (Mon)	Regular Service	Regular Service	Regular service（8:00-19:00）	Regular service（9:00-17:45）
28 Apr (Tue)	Regular Service	Regular Service	8:00-20:00	Regular service（9:00-17:45）
29 Apr (Wed)	Closed	Closed	Closed	Closed
30 Apr (Thu)	Regular Service	Regular Service	Regular service（8:00-19:00）	Regular service（9:00-17:45）
1 May (Fri)	Regular Service	Regular Service	8:00-20:00	Regular service（9:00-17:45）
2 May (Sat)	Regular service (Saturday)	Regular service (Saturday)	8:30-14:00 (Saturday)	Closed
3 May (Sun)	Closed	Closed	Closed	Closed
4 May (Mon)	Closed	Closed	Closed	Closed
5 May (Tue)	Closed	Closed	Closed	Closed
6 May (Wed)	Closed	Closed	Closed	Closed
7 May (Thu)	Regular service	Regular service	Regular service（8:00-19:00）	Regular service（9:00-17:45）

* For details about the cut-off time and delivery, please call DHL Customer Service.
* Non-direct DHL service area will be covered by Sagawa express or other third party.
* DHL SERVICE POINT except for DHL Service Center is closed from 27/4/2020 12:00 to 6/5/2020.