DHL Customer Service

If you have any inquiries concerning pick-up, tracking or other matters, please contact our Customer Service via e-mail or phone.

E-Mail
Please fill out the inquiry form below.

Telephone
Free Dial: ０１２０－３９－２５８０
This number can be dialed from mobile phones (including PHS).

Customer Service Business Hours
　Monday to Thursday: 8AM to 7PM
　Friday and Previous day of holidays: 8AM to 8PM
　Saturday and Holidays: 8:30AM to 2PM

Inquiry concerning Billing

Please be advised that billing inquiry business hours are different from regular business hours.

E-Mail
jp-dhl-query@dhl.com

Business Hours
Monday to Friday: 7AM to 5:30PM
Saturdays and Holidays: CLOSED

DHL Global Forwarding Customer Service

If you have any inquiries concerning air freight and ocean freight, please contact DHL Global Forwarding Customer Service.

Eastern Region
　Air Cargo Booking（EXP） : 0479-78-6331
　Air Cargo Arrival Information (IMP） : 0479-78-6311
　Ocean Cargo Booking （EXP） : 03-5247-5581
　Ocean Cargo Arrival Information（IMP） : 03-5247-5582
　Quote Request : 03-5247-5628

Central Region
　Air Cargo Booking（EXP） : 0569-38-7477
　Air Cargo Arrival Information (IMP） : 0569-38-8480
　Ocean Cargo Booking （EXP） : 052-222-7461
　Ocean Cargo Arrival Information（IMP） : 052-222-7461
　Quote Request : 052-222-7461

Western Region
　Air Cargo Booking（EXP） : 06-6271-1018
　Air Cargo Arrival Information (IMP） : 0724-56-5556
　Ocean Cargo Booking （EXP） : 06-6271-1017
　Ocean Cargo Arrival Information（IMP） : 06-6271-1043
　Quote Request : 06-6271-1019

Kyushu Region (Include Hiroshima, Shimane, Yamaguchi)
　Air Cargo / Ocean Cargo Inquiry
　Quote Request ：092-477-0411


Business Hours
Monday to Friday: 9:00AM to 5:45PM

DHL Exel Supply Chain Customer Service

If you have any inquiries concerning contract logistics or recycling/disposal of high-technology products, please contact DHL Exel Supply Chain Customer Service.

Contract Logistics: ０３－５７６２－２８４８
Recycling/Disposal: ０３－５７６２－３３５８

Customer Service Business Hours
Monday to Friday: 9:00AM to 5:45PM
Customer service assistance is not available on Saturdays, Sundays and holidays.

Inquiry Form