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Important Information

Service bulletins keep you up to date with worldwide events that might affect our high service standards.
Changes in operation due to the traffic regulations on Tomei/Meishin Expressway
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Changes in Operation due to the Traffic Regulations on Route 5 Bayshore Line, Hanshin Expressway.
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Changes to DHL Express Pickup and Delivery Services due Typhoon Hagibis
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Changes in Pickup Cut-off Time for Obon Holiday by Sagawa Express
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Regarding shipments from EU or other TPP11 membership countries with declared customs value exceeding JPY 200,000 (*1), importers will be required to submit Certificate of Origin and Statement on Origin or other related documents as evidence of origination in...
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Effective from 1st January 2019, the charging method and the service charge amount will be revised as follows.
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As of January 1, 2019, the business hours of DHL Express Customer Service will change as follows.
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Regularly scheduled operations will continue until 29 Dec (Sat), and the schedule below will apply from 30 Dec (Sun).
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From Dec 1st, 2018 to Jan 5th, 2019, the cut-off time of DHL’s pickup service will be adjusted due to changes in Sagawa Express’ time.
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Please be informed that the audio guidance of DHL Express Customer Service will be changed from October 16, 2018.
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The index for determining the DHL Express Fuel Surcharge will change effective November 1st, 2018.
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Service Update in West Japan Area after the attack of Typhoon No.21
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Important information about DHL Express delivery service impacted by typhoon
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Information regarding the changes of closed time for pickup by Sagawa Express. We would like to inform you that pickup closed time of DHL will be changed since Sagawa Express’s time will be changed from June 18th, 2018.
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We greatly appreciate your business and thank you for choosing DHL Express.
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We would like to inform you that Fukui Service Centre will be transferred as below to seek further improvement of service quality and work efficiency. Currently, Fukui Service Centre is in charge of pickups and delivery of Hokuriku area such as Ishikawa prefecture,...
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Please be informed that the auto tracking information service of DHL Express Customer Service will be implemented as follows on February 5, 2018.
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