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Important Information

 11/28/2017

Change of pickup system for Sagawa Kyubin's responsible area during the busy period at the year-end

This is to inform you that DHL's pickup system will be changed from 1st of December, 2017 to 8th of January, 2018 due to the change of Sagawa Kyubin's pickup system.

If you have any questions, please feel free to contact our Sales or Customer Service. We apologize for the inconvenience and ask for your kind understanding on this matter.
  • Area : All area which Sagawa Kyubin comes for pick up
  • Period : From 1st of December, 2017 to 8th of January, 2018
  • The latest order time of pick up:
    Usual timeDuring the concerned period
    Evening on the day(Depending on the area)Previous day
  • Orders by phone
    Please call DHL customer service by 18:30 on the day before
  • Pickup orders via ESS tools (DHL Web Shipping, eMailShip, Import Express Online)
    Please complete and send us your pickup order by the station cut-off time. (The station cut-off time depends on the address. Please refer to The latest time of the following day for Sagawa's responsible area via ESS tool for details.)
    Please do not change pickup date and leave it as "Today (order date)".
    If you miss the latest time of pickup order, please call DHL Customer Service.
  • If you request pickup on Monday
    If you request pickup on Monday, please call DHL customer service by 14:00 on Saturday.
    If you request pickup via ESS tools, please complete and send it to us by the station cut-off time on Saturday.
    If you request pickup on 12/25 (Monday), please make an order on 12/22(Friday) since 12/23(Saturday・Public holiday) is a public holiday.
  • We cannot accept pickup orders for Sunday・Public Holidays・end of the year as well as new year (12/31-1/3)
    If you request pickup on 1/4(Thu), please make an order by 12/30 (Sat).rea which Sagawa Kyubin comes for pick up
However, this will not be applied to the customers where Sagawa Kyubin comes for the regular pickup.
Also, if you bring your shipments to Sagawa Kyubin's office, we can dispatch them on the same day.
(The latest cut-off time depends on the office. Kindly refer to Sagawa Kyubin's website: http://www.sagawa-exp.co.jp/External Link / New Window).
The latest time of pick up order of the following day for Sagawa's responsible area via ESS tool:

Prefecture
Mon-ThursFriSat
Hokkaido16:0018:3012:00
Aomori16:0018:3012:00
Iwate16:0018:3012:00
Miyagi16:0018:3012:00
Akita16:0018:3012:00
Yamagata16:0018:3012:00
Fukushima16:0018:3012:00
Ibaraki16:0018:3012:00
Tochigi16:0018:3012:00
Gunma16:0018:3012:00
Saitama16:0018:3012:00
Chiba16:0018:3012:00
Yamanashi16:0018:3012:00
Niigata16:0018:3012:00
Tokyo16:0018:3012:00
Kanagawa17:0018:3012:00
Shizuoka
(Gotenba-city, Susono-city, Numazu-city,
Mishima-city, Sunto-Gun Oyama-cho,
Shimizu-cho, Nagaizumi-cho)
17:0018:3012:00
Shizuoka (Others)17:0018:0014:00
Nagano17:0018:0014:00
Toyama17:0018:0014:00
Fukui17:0018:0014:00
Ishikawa17:0018:0014:00
Gifu17:0018:0014:00

Prefecture
Mon-ThursFriSat
Mie18:0018:3014:00
Aichi18:0018:3014:00
Shiga17:0018:0014:00
Osaka18:0018:3011:00
Kyoto17:3018:3014:00
Hyogo17:3018:3014:00
Nara17:3018:3014:00
Wakayama17:3018:3014:00
Tokushima17:3018:3014:00
Kagawa17:3018:3014:00
Ehime17:3018:3014:00
Kochi17:3018:3014:00
Tottori17:3018:3014:00
Shimane17:3018:3014:00
Okayama17:3018:3014:00
Hiroshima17:3018:3014:00
Yamaguchi
(Apart from Shimonoseki-city)
17:3018:3014:00
Yamaguchi
(Only Shimonoseki-city)
13:0018:0014:00
Fukuoka13:0018:0014:00
Saga13:0018:0014:00
Nagasaki13:0018:0014:00
Kumamoto13:0018:0014:00
Ooita13:0018:0014:00
Miyazaki13:0018:0014:00
Kagoshima13:0018:0014:00