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Important Information

 08/28/2017

Notice: Change of Customer Service Audio Guidance

Please be informed that the audio guidance of DHL Express Customer ServiceExternal Link / New Window will change as follows on September 11, 2017.
  • To order packaging materials, please press 3.
  • For other inquiries, please press 4, and then press 1 for billing, press 2 for e-tools issues, press 3 for customs clearance or press 5 for help with something else.
  • For English, please press 8.
Current guidance menu (until September 9, 2017)
0. English
1. Booking, Price quotation
2. Tracing shipments
3. Billing questions, Paperwork requests
4. Other inquiries

New guidance menu (from September 11, 2017)

8.   English
1.   Booking, Price quotation
2.   Tracing shipments
3.   Ordering packaging materials
4.   Other inquiries
4-1 Billing Inquiries, Paperwork requests
4-2 E-tools issues
4-3 Inquiries on customs clearance
4-5 All other inquiries

*For inquiries on billing and paperwork requests, you will be put through to Customer Accounting.
Customer Accounting Working Hours – 9:00-17:30 Mon thru Fri (Closed on Sat, Sun, Holidays)

*For inquires on e-tools issues, you will be put through to ESS Technical Support.
ESS Technical Support Working Hours – 9:00-17:45 Mon thru Fri (Closed on Sat, Sun, Holidays)

For inquiries other than Customer Accounting and ESS Technical Support, a Customer Service Advisor will be happy to help you.
Customer Service Working Hours
8:00-19:00 Mon thru Thu
8:00-20:00 Fri and before Holidays
8:30-14:00 Sat and Holidays
(Closed on Sun and New Year’s Holidays)

For more information, please call Customer ServiceExternal Link / New Window