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Surcharges for Exceptional Activities

DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.
In order to maintain a consistently high level of service, DHL Express levies under given conditions a surcharge for exceptional activities. DHL Express regularly evaluates the level of these surcharges to reflect the changing costs associated with offering exceptional activities, and we strive to ensure these surcharges remain fair for our customers.
The following surcharges are payable on international shipments:

Description Surcharge (YEN)
Remote Area Delivery 2,500.00 YEN or 60.00 YEN/kg if higher (VAT Free)
Remote Area Pickup 2,500.00 YEN or 60.00 YEN/kg if higher (VAT Free)
Dangerous Goods in Excepted Quantities 700.00 YEN (VAT Free)
Dry Ice (UN1845) 1,800.00 YEN (VAT Free)
Lithium Batteries Section I, II (PI965) 11,000.00 YEN
Oversize Piece 10,000.00 YEN
Non-Stackable Pallet 19,000.00 YEN
Address Correction 1,300.00 YEN (VAT Free)
Data Entry 400.00 YEN
Elevated Risk 2,700.00 YEN (VAT Free)
Restricted Destination 4,000.00 YEN (VAT Free)
Valid from January 1, 2018

Should you have any questions on surcharges please contact usContact Us.