Optional Services – Enhanced Shipping Choices

In addition to standard DHL Express compensation for damage, monetary compensation for any physical loss or damage and for external risk factors will be insured. (NOTE: Insurance is not available for documents.)

1. Transport Insurance

Insurance may be arranged for all shipments transported by DHL Express.
In the event of loss or damage, there is a ceiling to the amount of monetary compensation under our carriage terms and conditions. Therefore, when the value of the shipment exceeds our ceiling for monetary compensation, you will be eligible to receive compensation above and beyond the aforementioned ceiling by applying insurance to the shipment (loss of or damage to the contents of the shipment, but in some cases limits or exceptions may apply).

2. Period of Validity for Transport Insurance

Insurance shall be valid from the point DHL, or an agent under collection and delivery contract with DHL, collects the shipment, or the customer carries the shipment to a DHL facility for shipment and hands it over to DHL staff, until delivery is completed to the destination noted on the waybill. (During import customs clearance in the destination country, if the shipment is handed to a specified customs official as directed by the receiver, insurance is not applicable beyond that point as the transport insurance period of validity ends at the point the shipment is transferred.)

3. Limits and Exceptions to Insurance Coverage

The customer may insure shipments bound for any country or area serviced by DHL; however, in the case of pay-on-delivery shipments to certain countries and areas, shipments may not be insured. Additionally, in certain cases, temporary limits and exceptions may apply with regard to, but not limited to, political action, terrorist acts, risks of exposure to radioactivity, riot and/or civil commotion or official government declarations.

Additionally, DHL is not liable for damages caused by the following:

• Delays
• Damage caused by government or customs factors
• Damage caused by exposure to radioactivity
• Damage caused by riot and/or civil commotion
• Damage caused by acts, negligence or failure to act on the part of the shipper, receiver or its representative

Damage caused by delay in delivery:

• Damage caused by failure to meet appointed date or time of delivery
• Damages caused by change or deterioration in quality due to a delay

Damages due to reasons other than contingency:

• Volume of wine in a cask reduced due to absorption of a portion of the wine into the cask
• Dissimilarity in ordered shipment and arriving shipment
• Damage caused by willful misconduct

Damage caused by inherent defects in or properties of the shipment：

• Decomposition or deterioration in quality caused by changes in temperature
• Moisture, fungus, rust, etc. caused by condensation resulting from changes in temperature

Damage caused by improper packaging：

• Damage in transit due to failure to use sufficient packaging materials
• Damage or defacement caused by lack of packaging or insufficient packaging

Damage only to packaging：

• Damage to external packaging such as wooden crates and cardboard boxes
• (As packing is a tool necessary for carriage, it is not covered by insurance)

Indirect damage：

• Rejection or damages for breach of contract arising due to damage incurred during carriage
• Lost earnings arising due to difficulty in production process

Additionally, items not handled by DHL, as well as information or software recorded on recording media including but not limited to paper, CD-Rs, tapes and DVDs, are not covered by insurance.

4. Amount Subject to Payment

Insurance covers the transport fees (including fuel surcharge and service charges for remote locations) and the total cash value of all items listed on the invoice. Insuring only a portion of the items is not permitted.
The amount of compensation from insurance shall not exceed the amount declared by the customer on the invoice, and costs for purchasing replacements for lost or damaged contents, or actual costs to be paid for repair, it shall be the lower of the two costs. Additionally, any transport fees to be compensated from insurance shall be calculated and payment completed based upon the proportion of lost or damaged contents.

5. Insurance Premium

In the case where the sender pays for shipment at shipping:
The higher of 1.2% of the declared value or 2,500 yen

In the case of pay-on-delivery shipment of an import or export (the insurance premium would also be paid at the time of arrival and the person insured would be the same as the person who paid the insurance premium)
Declared value x 1%; however, minimum insurance premium: 10 euros or the equivalent.

6. Claiming Insurance

If in any case loss or damage occurs to the cargo and a customer claims insurance, he/she must contact the nearest DHL office within 30 days of the date the delivery was actually completed, or the date calculated from the standard number of days required for delivery.

*To purchase insurance for shipping or pay-on-delivery shipments, please make a request for such when placing your order. Moreover, if placing an order to send via a DHL e-commerce tool (DHL Web Shipping, DHL Connect, DHL EasyShip, or DHL Import Express Online), please make clear whether you will be requesting insurance according to the requirements of the relevant system.

DHL Express provides standard packaging materials which have the DHL logo inscribed on them, such as envelopes, boxes (small) and flyers, free of charge.

However, when using DHL EXPRESS PALLETS as packaging materials for cargo, 1,500 yen per waybill + consumption tax will be billed as costs of materials when shipment fees are requested.

Furthermore, in cases where DHL conducts cargo packaging using wooden crates, etc. for the customer, 1,000 yen (consumption tax of 47 yen included) will be billed for every shipment (1 waybill) as a subcontract packaging charge.

*Please note that DHL will not be held liable for the packaging advice it provides. Customers are responsible for ensuring that packaging is adequate for transport.

DHL Express is able to send all types of shapes or sizes of goods. If products exceed the standard weight or measurements, or you would like to send products that require special care, please contact DHL Customer Service.

DHL can respond to the difficult task of sending goods to a location that is some distance from urban areas.

Note concerning Remote Area Service fees:
Exports and imports (Import Express) for which transportation charges are to be paid in Japan are currently subject to a remote area fee when the destination or sender address is in or outside Japan is in a remote area as defined by DHL.

1. Scope of Application

• Remote areas overseas (exports and imports. All of United States isn't applicable from Jan/1/2011)
• Areas in Japan where pick-ups are entrusted to another by DHL Express (exports)

2. Fee

• Overseas remote area fee: 1,800 yen or 60 yen per kg (per  Waybill; the higher applies)
• Domestic remote area fee: 1,100 yen or 50 yen per kg (per  Waybill; the higher applies)

Please utilize our quotation tool to search remote areas.
After entering required items, please click “Next” then “i” button on the right side of estimated price. You can find the remote area fee if applicable.
REMOTE AREA SERVICE → Overseas remote area fee is applicable
REMOTE AREA PICKUP → Domestic remote area fee is applicable
Click here to search remote areas.

*Latin alphabet is required for city name. Please see the PDF data for the same list of information provided in both Chinese characters and the Latin alphabet.

With DHL GoGreen service, all transport-related emissions of carbon dioxide are calculated and then off-set through internal and external carbon-reduction projects.

Customers pay an additional 3% "green premium" on top of standard delivery charges, and DHL calculates the carbon emissions generated by transporting each shipment and then offsets these emissions by reinvesting in certified carbon management programs, such as alternative vehicle fuel technology, solar panels and reforestation projects.

To ensure accountability and transparency, the program is verified annually by Société Générale de Surveillance – an independent, Swiss-based certifying body. In addition, customers receive an annual certificate from DHL stating the total amount of CO2 that was offset on their behalf during the year.

The service was launched in Europe at the World Economic Forum in Davos, Switzerland to help the Forum achieve its carbon neutral commitment. It was subsequently launched across the Asia Pacific in March 2008.

Read more about GoGreen

Please note that fees will be applied to any cargo stored on a long-term basis at the request of the customer due to extended import customs clearance procedures. Details on storage fees are as follows.

In addition, in the event that storage becomes long term due to extended import customs clearance procedures, DHL will contact the intended recipient and provide support to help ensure customs clearance procedures are conducted quickly and smoothly.

We are grateful for your understanding as we strive to provide speedy cargo transport.

1. Cargo to which bonded warehouse storage fees will apply

All cargo imported into Japan (including cargo for which transport fees were paid outside of Japan) which has been stored for six or more business days (excluding Saturdays, Sundays and national holidays)
NOTE: Fees will be applied to any cargo which has been stored for six or more business days as of February 1, 2010.

2. Storage fees

900 yen per waybill, or 15 yen per kg per day, whichever is higher
Method for calculation of number of days: One day comprises 24 hours from the time the cargo arrives at the bonded warehouse. In the event that a day is not cleanly divisible, the count is rounded up to the nearest whole number.

3. Method of invoicing

An invoice will be issued for the fee.

At DHL Express, we offer a variety of billing and payment options for transportation charges, duties, and taxes – giving our customers the flexibility to invoice the sender, recipient, or a third party.

1. Import Express

The Import Express’ charge account enables management of all imported goods under one single account number for each customer. We create one invoice that covers all shipments.
Click here to view details of import services.

2. Payment of Customs Duties, Consumption Taxes

• Advance payment of customs duties and consumption taxes for imported cargo

DHL will carry out customs procedures and pay customs duties in advance, instead of customers. We will then invoice the amount to the account written in the Waybill. For customers using this service, we will bill agency charges in addition to the customs duties and consumption taxes. The billing amount will be the total amount of customs duties and taxes paid in advance for customers, plus the following charges per Waybill.
Scope of Application: All imported cargo, including those through DHL Import Express Worldwide
Fees: If the total of customs duties and consumption taxes paid in advance for customers is 500 yen or more: 735 yen without exception (includes 35 yen consumption tax)
If the taxation paid for the customer is paid by the customer during delivery: 735 yen without exception (includes 35 yen consumption tax)
*If customs duties (including consumption tax) are less than 300,000 yen, DHL pays for the amount in advance when passing through the customs, and this amount will be invoiced to the customer at a later date. If customs are 300,000 yen or more, we will confirm payment by the customer before customs, and then pass it through customs upon confirmation.

• Billing for payment of taxation of destination area at shipment

When exporting cargo, customs duties and consumption taxes, etc. that arise in the destination area will be billed to the recipient, in principle. However, if you make a request at the time of placing an order for shipment, you may change the person being billed for the above to the shipper.
Fees: 3,000 yen without exception (includes 142 yen consumption tax) per  Waybill.

3. Neutral Delivery Service

DHL Neutral Delivery Service is a service where we eliminate invoices, etc. that show customs duty prices when making a delivery at the destination area and where we directly ship cargo from the manufacturing factory or parts center of the customer to the user or retail store. This enables speedy delivery of 2-3 days.*
* Varies by collection area and content of cargo.

• By making a direct shipment, we can minimize the inventory-related costs of our local agent (importer).
• By shortening lead time, we can establish an efficient supply chain that promptly responds to market demands or trends. We can then minimize the loss of sales opportunities or the decreases in customer satisfaction.
• Customers can use this service when importing to Japan, or when conducting transport between two overseas countries.

Fees: 2,000 yen (includes 95 yen consumption tax) per Waybill
*There are some countries or areas where we cannot offer DHL Neutral Delivery Service.
Click here to see details of the Service.

• Electronic Billing

Our electronic billing service enables customers to have an accurate, fast and efficient accounts payable service. Electronic billing allows our customers to view new e-invoices, search through archived invoices and import invoice data directly into accounting systems.