Contact: DHL Express
DHL Express welcomes your general inquiries, comments and suggestions.
If you have any inquiries concerning pick-up, tracking or other matters, please contact our Customer Service via e-mail or phone.
Telephone
Free Dial: 0120-39-2580
This number can be dialed from mobile phones (including PHS).
An automated voice will guide you to five service alternatives. Please press the number of the desired service.
1. Reservations for pick-ups and requests for quotations
2. Tracking
3. Billing related inquiries
4. Other inquiries relaed to DHL Express' overall services
0. English
Numbers can be selected even in the middle of the message.
Customer Service Business Hours
Monday to Thursday: 8AM to 7PM
Friday and Previous day of holidays: 8AM to 8PM
Saturday and Holidays: 8:30AM to 2PM
E-Mail
Please fill out the inquiry form below.
Telephone
Free Dial: 0120-39-2580
This number can be dialed from mobile phones (including PHS).
An automated voice will guide you to five service alternatives. Please press the number of the desired service.
1. Reservations for pick-ups and requests for quotations
2. Tracking
3. Billing related inquiries
4. Other inquiries relaed to DHL Express' overall services
0. English
Numbers can be selected even in the middle of the message.
Customer Service Business Hours
Monday to Thursday: 8AM to 7PM
Friday and Previous day of holidays: 8AM to 8PM
Saturday and Holidays: 8:30AM to 2PM
Please fill out the inquiry form below.
- Responses to e-mail inquiries will be restricted to within the hours of business of the service desk (Monday-Friday, 9:30-17:30). For expedited responses, we recommend that you contact us by telephone.
- Please note that, depending on the situation, we may contact you by telephone or in writing instead of e-mail.
- Please note that transmissions in special formats may result in system malfunctions that may render us unable to respond.
Should you have any inquiries concerning billing, please contact us at the number below (toll free). Please note that the hours of business for handling such inquiries differ from those of DHL Customer Service.
Concerning Billing:
Direct: 03-5479-2330
E-mail: jp-dhl-query@dhl.com
Concerning Payment/Private Accounts/Direct Debits:
Direct: 03-5479-2335
E-mail: jp-remittance-advice@dhl.com
Business Hours
Monday to Friday: 7AM to 5:30PM
Saturdays and Holidays: CLOSED
・ Responses to e-mail inquiries will be restricted to within the hours of business of the service desk (Monday-Friday, 9:30-17:30). For expedited responses, we recommend that you contact us by telephone.
・ Please note that, depending on the situation, we may contact you by telephone or in writing instead of e-mail.
・ Please note that transmissions in special formats may result in system malfunctions that may render us unable to respond.
Concerning Billing:
Direct: 03-5479-2330
E-mail: jp-dhl-query@dhl.com
Concerning Payment/Private Accounts/Direct Debits:
Direct: 03-5479-2335
E-mail: jp-remittance-advice@dhl.com
Business Hours
Monday to Friday: 7AM to 5:30PM
Saturdays and Holidays: CLOSED
・ Responses to e-mail inquiries will be restricted to within the hours of business of the service desk (Monday-Friday, 9:30-17:30). For expedited responses, we recommend that you contact us by telephone.
・ Please note that, depending on the situation, we may contact you by telephone or in writing instead of e-mail.
・ Please note that transmissions in special formats may result in system malfunctions that may render us unable to respond.
Tracking
